Frequently Asked Questions
What is Hafyan?
Hafyan is your trusted online store for high-quality supplements, vitamins, and health products designed to support your health and wellness journey.
Are Hafyan supplements safe?
Yes, all our products are tested for quality and safety. We only source supplements from reputable manufacturers.
How do I know which supplement is right for me?
Each product page includes detailed descriptions and benefits. For personalized advice, consult with a healthcare professional.
Can I take multiple supplements together?
While many supplements can be taken together, consult a healthcare professional to avoid potential interactions.
Do you offer vegan or gluten-free supplements?
Yes, we have a wide range of vegan, gluten-free, and allergen-friendly supplements. Use our filters to find the right products for your needs.
Do Hafyan supplements have expiration dates?
Yes, all supplements come with clearly marked expiration dates. Please check the packaging for details.
How should I store my supplements?
Store your supplements in a cool, dry place, away from direct sunlight to maintain their efficacy. All products come with storage instructions for further information contact our customer support team.
How do I place an order on Hafyan?
Browse our catalogue, add desired products to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Can I modify or cancel my order?
You can cancel or modify your order within 24 hours of placing it. After that, it may already be processed for shipping.
What payment methods does Hafyan accept?
We accept all major credit cards, debit cards, PayPal, and other secure payment options.
Is my payment information secure with Hafyan?
Absolutely. We use secure encryption to protect your payment details and ensure a safe transaction process.
Do you offer subscription services for supplements?
No, at the moment we do not have a subscription service for supplement orders.
How do I update my shipping address?
Log into your account, go to "Account Settings," and update your shipping details as needed, providing this is done before placing a order.
Do you ship internationally?
No, unfortunately we do not ship internationally at the moment.
How long does delivery take?
Standard shipping takes 2-3 business days.
What is Hafyan’s return policy?
We accept returns within 30 days of purchase if the product is unopened and in its original condition.
How do I return a product?
Log in to your account, go to your orders, select the item you wish to return, and follow the return instructions.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned product.
Can I delete my Hafyan account?
To delete your account, please contact our customer support team for assistance.
How can I contact Hafyan’s customer service?
You can reach us at info@hafyan.co.uk or by submitting the contact form.
What are Hafyan’s customer service hours?
Our support team is available from 8 AM to 8 PM, Monday to Friday.
Is live chat available on Hafyan?
No, our live chat feature is unavailable on our website for real-time assistance.
