1.       Introduction

This Product Order Policy outlines the terms and conditions under which customers may place orders. By placing an order, you agree to comply with the terms set forth in this policy.

2.       Ordering Process

2.1          Placing an Order

Customers can place orders on our website: www.hafyan.co.uk

-         A valid email address and contact information are required for order confirmation.

-         You will receive emails after you have placed your order, providing we have a valid email address.

-         Please review the order confirmation for accuracy and notify us immediately of any discrepancies.

When placing an order with us, please take care to provide your full and correct address. In the event of lost parcels due to incorrect address details being provided, we will not be able to refund your order or shipping costs (if applicable). You will also be required to pay the full amount for a re-order of items, if required.

2.2          Order Confirmation

-         That your order has been received and will contain your order details, this email should arrive upon placing an order, within approximately 24 hours.

-         If you do not receive emails, please look in your spam or junk folders. If they are not found in there, it is possible you have typed in an incorrect email address when completing the order form email address field.

-         Your order has been dispatched, this email should arrive within approximately 1 business day following authorisation of your payment and verification of your information.

-         Courier details and approximate delivery date.

2.3          Payment

-         All orders must be paid in full at the time of purchase unless otherwise stated.

-         Accepted payment methods include payment options: credit/debit cards.

3.       Product Availability

3.1          Stock Limitations

All products are subject to availability. If an item is out of stock, we will notify you promptly and provide alternatives or a refund.

3.2          Backorders

-         Customers may place backorders for select items.

-         Backordered items will be shipped as soon as they are restocked.

4.       Order Cancellations

4.1          Processed Orders

If the order has already been dispatched or shipped, we will be unable to cancel it. In this case, you may refer to our Returns Policy to initiate a return once you receive the item.

4.2          Cancellations

-         Orders may be cancelled prior to dispatch.

-         Cancellation requests can be submitted please, contact Customer Services.

-         A cancellation fee, if applicable may apply.

5.       Returns and Refunds

-         Customers may return eligible products within 30 days of delivery.

-         Returned items must be in original condition and packaging.

-         Opened or used items are non-returnable due to health and safety regulations.

-         Backorder items or items purchased on final sale are non-returnable.

5.1          Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund as appropriate.

-         Once approved, you’ll receive instructions for shipping the product back to us.

-         Return shipping costs may be the customer’s responsibility, unless the return is due to an error on our part.

5.2          Refunds

Refunds will be issued to your original payment method once we receive and inspect the returned item. Allow up to 7 – 10 business days for the refund to be processed.

Shipping fees are non-refundable unless the return is due to an error on our part.

6             Customer Support

For inquiries please, contact Customer Services.

-         Available:       Monday to Friday between 10am to 6pm.

-         Closed:           Seasonal and Bank Holidays.

7             Policy Updates

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on Company Website.

By placing an order, you agree to the terms outlined in this policy.